Hidden Woods Limited (“we” or “us”) are committed to protecting and respecting your privacy.
The purpose of this statement is to explain to you what personal information we collect and how we may use it. Please read the following carefully.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Hidden Woods Limited of 141 Englishcombe Ln, Bath, Somerset BA2 2EL
Information We May Collect From You
We may collect, process, store and use the following personal data about you:
(a) information about your computer and about your visits to and use of this website. The IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track users movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any bookings you make with us;
(c) information that you provide to us for the purpose of registering with us for using our website;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us (including comments or material posted on our website);
(f) information that you provide to us when you enter a competition or promotion sponsored by us or complete any survey that we may use for research purposes (although you do not have to respond to them);
(g) information that you provide to us when you report a problem with our website; and
(h) or any other information that you provide when you contact us.
We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. Cookies help us to improve our website and to deliver a better and more personalised service. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. If you select this setting, however, you may be unable to access certain parts of our website.
Where We Store Your Personal Data
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of services to you, the fulfilment of your booking, the processing of your payment details and the provision of support services.
All information you provide to us is stored on secure servers. Any online payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
Uses Made of the Information
We may use information held about you in the following ways:
(a) to administer the website;
(b) to personalise your browsing experience;
(c) to supply to you services purchased via the website;
(d) to send statements and invoices to you, and collect payments from you;
(e) to send you general (non-marketing) commercial communications;
(f) to send to you electronic communications relating to our business where you have specifically requested this, by email or similar technology (you can unsubscribe from these communications at any time);
(g) to deal with enquiries and complaints made by or about you relating to the website;
(h) to notify you about changes to our service.
By using the website, you expressly agree to such use of your personal information.
Disclosure of Your Information
We may also disclose your personal information to third parties:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Third Party Links
Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those websites.
Access To Information
The Act was established to govern online electronic communications. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (to meet our costs in providing you with details of the information we hold about you) and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank officer plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.